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FREQUENTLY ASKED QUESTIONS

  • Do you ship overseas?
    We ship worldwide. Please contact us for your preferred delivery service. We will get back to you with the quotations within two business days.
  • Do you provide self collection?
    We provide doorstep courier. Please speak to us if you need the items urgently due to special events like birthdays etc. We will definitely try our best to meet your requirements.
  • When will the items reach me?
    For local delivery, you can expect to receive the item within 5 - 7 business days after payment is confirmed.
  • Do you provide tracking number for shipment?
    Yes. We can provide tracking number upon request.
  • Can I choose a time slot to receive the items?
    Delivery timing for Monday to Friday from 8am to 11pm and Saturday from 9am to 4pm.
  • Do you accept credit card payments?
    Currently we only accept PayNow or Paylah.
  • How do I make payment?
    Once you have confirmed your order, please proceed to make payment via PayNow/Paylah to 96774345 (crystal savasana) and indicate your name in the comment payment box.
  • Are your crystals authentic?
    We only bring in natural and genuine crystals.
  • What if my purchase does not look like picture/video?
    We try our best to take the pictures and videos to be as accurate as possible for you. Due to differences in lighting and monitor specs, we are not able to control what you see over your screen.
  • Can I ask for a refund?
    We will provide a refund if there is mishandling of items during shipping. Please provide the necessary pictures of broken item and the courier packaging.
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